Paul Jarman
About Paul Jarman
Paul Jarman serves as the Global Operations Director at Trust Payments, where he leads operational integration during mergers and acquisitions and develops strategies to enhance efficiency. He has held various leadership positions in operations across multiple companies, including Hoist Finance and Paymentshield, and has a background in higher education administration.
Work at Trust Payments
Paul Jarman currently serves as the Global Operations Director at Trust Payments. He has been in this role since 2022, focusing on enhancing operational efficiency and overseeing international expansion efforts. Jarman leads the integration of mergers and acquisitions, ensuring seamless operational transitions. He is responsible for developing key performance indicators and data strategies to optimize operations. Additionally, he works on improving self-service and customer journey processes to enhance customer satisfaction.
Previous Experience in Operations Management
Prior to his role at Trust Payments, Paul Jarman held various positions in operations management. He worked at Hoist Finance as Operations Director (Interim) for six months in 2018-2019 and later as Head of Centre of Excellence for two years from 2019 to 2021. His experience also includes roles as Chief Operating Officer and Customer Operations Director at Paymentshield from 2009 to 2013. Jarman has a background in improving operational processes across multiple organizations.
Education and Expertise
Paul Jarman has a solid educational background, having studied Higher Education Administration at Exeter College from 1991 to 1992. He also completed a Business Leadership program at Ashridge Business School in 2021. His foundational education includes GCSEs from St James High School and intermediate education at Ladysmith Middle School. This educational experience supports his expertise in operations management and leadership.
Entrepreneurial Ventures
In addition to his corporate roles, Paul Jarman has entrepreneurial experience. He was the owner of Jarman Resources Ltd from 2008 to 2021 and Creased Cards from 2013 to 2023. These ventures demonstrate his ability to manage and operate businesses, contributing to his overall expertise in operations and customer service.
Interim Positions and Specialized Roles
Throughout his career, Paul Jarman has taken on several interim positions that highlight his adaptability and expertise in operations. He served as Head of Contact Operations at Hoist Finance and as a Senior Manager at Bupa, both in 2009. Additionally, he worked as an Operations Improvement Specialist at Hoist Finance in 2016 and held an interim role at Northern Rock in the same year. These roles have equipped him with diverse skills in performance improvement and customer contact management.