Heidy Meza
About Heidy Meza
Heidy Meza is a Desktop Support Technician at Trusted Health, where she has worked since 2022. She also has extensive experience in the service industry and IT support, having held various roles including waitress and IT trainee.
Work at Trusted Health
Heidy Meza has been employed as a Desktop Support Technician at Trusted Health since 2022. In this role, she is responsible for providing technical support and troubleshooting assistance to ensure smooth operations within the organization. Her focus includes optimizing operational efficiency and staying updated on technological advancements in IT support.
Experience in the Hospitality Industry
Heidy Meza has worked as a waitress at Sala Thai in Richmond, California, since 2015. With over nine years of experience in the hospitality sector, she has developed skills in customer service and teamwork. This role complements her technical career by enhancing her communication abilities and rapport-building skills.
Previous IT Roles
Before her current position, Heidy Meza held several roles in the information technology field. She served as an Information Technology Trainee at Year Up from 2021 to 2022. Additionally, she worked as a Jr. Endpoint Technician at DocuSign for five months during the same period. These experiences contributed to her technical knowledge and problem-solving skills.
Education and IT Training
Heidy Meza studied at Year Up, where she achieved IT Support training from 2021 to 2022. This program provided her with foundational knowledge and skills in information technology. She is currently pursuing certification as a Google IT Support Specialist to further enhance her qualifications in the IT field.
Background and Skills
Heidy Meza has a background in the staffing industry, which has equipped her with the ability to adapt to rapid changes and unpredictable situations. She emphasizes a growth mindset among her colleagues and demonstrates strong attention to detail and accuracy in her work. Her diverse experiences contribute to her effectiveness in both technical and customer-facing roles.