Mimi Zou
About Mimi Zou
Mimi Zou is a professional in Client Success with extensive experience in healthcare and consulting. She has held various roles at Trusted Health and San Francisco Health Plan, among others, and has a strong educational background with degrees from the University of California, Berkeley and the National Academy of Sports Medicine.
Current Role in Client Success
Mimi Zou currently holds the position of Client Success at Trusted Health, where she has been employed since 2020. In this role, she focuses on ensuring that clients receive optimal support and services, contributing to the overall success of the organization. Her experience in client relations and operations enhances her ability to meet client needs effectively.
Previous Experience at Trusted Health
Prior to her current role, Mimi Zou worked at Trusted Health as Head of Marketplace Operations from 2018 to 2020. In this capacity, she managed operations related to the marketplace, ensuring efficient processes and client satisfaction. Her tenure at Trusted Health has provided her with a comprehensive understanding of the company's objectives and client needs.
Professional Background in Health Services
Mimi Zou has extensive experience in health services, having worked at San Francisco Health Plan in various roles. She served as a Health Services Specialist from 2013 to 2014, and later as Project Manager for Health Improvement from 2014 to 2016. Additionally, she held the position of Medical Management Coordinator from 2012 to 2013. These roles contributed to her expertise in health management and client services.
Education and Academic Background
Mimi Zou completed her Bachelor of Arts degree at the University of California, Berkeley, from 2004 to 2008. She furthered her education at the University of California, Los Angeles, from 2008 to 2010. Additionally, she studied at Villanova University in 2018 and attended the National Academy of Sports Medicine from 2015 to 2016. This educational background supports her professional roles in client success and health services.
Experience in Client Services and Management
Mimi Zou has a solid foundation in client services and management, having worked as a Client Service Manager at Sequoia Consulting Group from 2016 to 2017. She later became the Director of Client Operations at the same organization from 2017 to 2018. These positions allowed her to develop skills in managing client relationships and operational strategies.