Tonya Hammond, Cbcs
About Tonya Hammond, Cbcs
Tonya Hammond is a Patient Service Specialist at Tryon Medical Partners in Charlotte, North Carolina, with over a decade of experience in customer service and administrative roles. She has held various positions in healthcare and customer service, including roles at Lash Group, Atrium Health, and Novolex.
Work at Tryon Medical Partners
Tonya Hammond currently serves as a Patient Service Specialist at Tryon Medical Partners, a position she has held since 2022. In this role, she is responsible for various patient service tasks, including collecting copays, deductibles, and balances. Her work involves direct interaction with patients, ensuring a smooth experience during their visits.
Previous Experience in Healthcare
Prior to her current role, Tonya worked in several healthcare-related positions. She served as a COVID-19 Specialist at Atrium Health for one month in 2021. Additionally, she held the position of Benefits Investigation Specialist at Lash Group from 2015 to 2017 and again from 2019 to 2020, where she focused on benefits verification and patient assistance.
Administrative and Customer Service Background
Tonya has over a decade of experience in customer service and administrative roles. She worked as an Administrative Assistant Support at Novolex from 2021 to 2022 and as an Administrative Clerk at TTI Floor Care North America from 2020 to 2021. Her experience includes roles at ATT Wireless and Frontier Airlines, where she developed strong organizational and communication skills.
Education and Training
Tonya studied at Southeastern Institute-Charlotte, where she completed a program in Medical Billing & Coding Specialist, earning both a Certificate and Diploma in 2012. This educational background supports her expertise in healthcare administration and patient services.
Specialization in Patient Services
Tonya specializes in scheduling appointments for members aged 65 and over for annual wellness exams, utilizing Citrix software. She has expertise in verifying and entering patient insurance information accurately, ensuring compatibility with various carriers. Her role also involves assisting pharmacists and providers with processing medication information for patients.