Scott Yu
About Scott Yu
Scott Yu is a Technical Support Manager at Turing AI, where he has worked since 2021. He has extensive experience in technical support and engineering, having previously held positions at Hikvision USA and Ameba Technology.
Current Role at Turing AI
Scott Yu serves as the Technical Support Manager at Turing AI since 2021. In this role, he is responsible for providing end-to-end support for project and product delivery. He has implemented systematic SaaS tools, including SFDC, Confluence, Jira, and call center software, to enhance the efficiency of the company's Technical Support Team. His focus is on building a comprehensive knowledge base for the company's current products.
Previous Experience at Hikvision USA
Scott Yu worked at Hikvision USA in various capacities from 2012 to 2021. He began as a Tech Support Engineer from 2012 to 2016, followed by a role as Product Support Manager from 2019 to 2021. Between these positions, he served as the Product and Project Support Engineer Lead from 2016 to 2018. His experience at Hikvision USA contributed to his expertise in technical support and product management.
Career at Ameba Technology
Prior to his tenure at Hikvision USA, Scott Yu worked at Ameba Technology as a Support Engineer from 2003 to 2011. This eight-year experience provided him with a solid foundation in technical support and customer service, which he has built upon in his subsequent roles.
Educational Background in Computer Science
Scott Yu holds a Master's degree in Computer Science from California State University, Northridge, which he completed from 2001 to 2003. He also earned a Bachelor of Science in Computer Science from the same institution from 1996 to 2001. Additionally, he studied at UCLA Extension, where he achieved a certificate in Data Communication in 2001.