Brandon Rodrigues
About Brandon Rodrigues
Brandon Rodrigues is a Customer Success Specialist at Turing, where he enhances internal and external processes and oversees onboarding sessions for new developers and customers. He previously worked at YES BANK as a Senior Officer and holds a Bachelor of Commerce degree from Mithibai Motiram Kundnani College of Commerce and Economics.
Work at Turing
Brandon Rodrigues serves as a Customer Success Specialist at Turing, a role he has held since 2022. In this position, he is responsible for suggesting improvements to both internal and external processes, systems, and workflows. He organizes and measures the success of onboarding sessions for new developers and customers, utilizing the company's Onboarding Framework. His role involves handling communication through various channels, including phone, email, chat, and SMS, ensuring that responses are professional and timely.
Previous Experience at YES BANK
Prior to his current role at Turing, Brandon Rodrigues worked at YES BANK as a Senior Officer from 2018 to 2020. During his two-year tenure, he contributed to the bank's operations in India, gaining experience in customer service and banking processes.
Education and Expertise
Brandon Rodrigues studied at Mithibai Motiram Kundnani College of Commerce and Economics, where he earned a Bachelor of Commerce (BCom) degree with a focus on Banking and Insurance from 2014 to 2017. He also completed his Higher Secondary Certificate (HSC) in Business/Commerce from the same institution, studying from 2012 to 2014. His educational background provides a foundation for his expertise in customer success and banking operations.
Communication Skills
In his role as a Customer Success Specialist, Brandon Rodrigues effectively manages communication through multiple channels, including phone, email, chat, and SMS. He ensures that all interactions are handled professionally and in a timely manner, which is crucial for maintaining customer satisfaction and fostering positive relationships.