Pâmella Noronha
About Pâmella Noronha
Pâmella Noronha is a Customer Success Specialist with extensive experience in customer relations and multi-departmental collaboration. She has worked in various roles across Brazil and Ireland, focusing on customer retention and satisfaction.
Work at Turing
Pâmella Noronha has been employed at Turing.com as a Customer Success Specialist since 2022. In this role, she focuses on enhancing customer satisfaction and retention strategies. Her responsibilities include interfacing with various departments to ensure a seamless customer experience. Pâmella's expertise in customer feedback audits and quality assurance checks contributes to maintaining high standards of service.
Previous Experience
Prior to her current position, Pâmella Noronha held several roles in customer success and management. She worked at FreteBras as a Customer Success - Onboarding specialist from 2021 to 2022 and at JTI NETWORK as a Customer Success Specialist for five months in 2021. Additionally, she served as an Account Manager at PróPonto Soluções em Incentivo from 2020 to 2021 and as a Customer Experience Specialist at Accenture from 2018 to 2020.
Education and Expertise
Pâmella Noronha holds a Bachelor’s Degree in Public Relations, Advertising, and Applied Communication from Universidade Metodista de Piracicaba, completed between 2004 and 2007. She also pursued an Extension Course in Business Management at Central College Dublin from 2015 to 2016. Furthermore, she obtained a Pos-graduate Specialization Course in Corporate Marketing Management from Universidade Estadual de Campinas in 2011.
Background
Pâmella Noronha has a diverse professional background, having worked in various roles across multiple industries. She has experience in multi-departmental interfacing, collaborating with technical, marketing, talent acquisition, design, financial, and HR teams. Pâmella has lived abroad for over five years, which has provided her with valuable insights into working with diverse cultures and international teams.
Skills and Specializations
Pâmella Noronha specializes in customer feedback audits and quality assurance checks, focusing on customer satisfaction. She utilizes data analysis skills to effectively resolve customer requests and complaints. Her strong emphasis on customer retention strategies aims to foster long-term relationships with clients, ensuring their needs are met and expectations exceeded.