Priscilla Sun
About Priscilla Sun
Priscilla Sun serves as the Strategy and Operations Manager for LATAM at Turing.com, where she has implemented significant improvements to customer experience processes. With a background in engineering and business analytics, she has held various roles in consulting and operations across multiple companies in Brazil.
Current Role at Turing.com
Priscilla Sun serves as the Strategy and Operations Manager for LATAM at Turing.com. She has been in this role since 2021, working from Belo Horizonte. In her position, she has focused on enhancing customer experience processes, including rebuilding the Zendesk tool. She has also developed a program that successfully hired 20 individuals for the customer experience team within a two-week timeframe.
Previous Experience in Revenue Operations
Before joining Turing.com, Priscilla worked at Hotmart as Senior Global Revenue Operations from 2017 to 2021. During her four years there, she contributed to various initiatives aimed at improving operational efficiency and customer engagement. Her role involved creating new segmentation calculations to optimize customer experience metrics and building a comprehensive customer journey map.
Trainee Roles in Consulting
Priscilla has experience in consulting, having worked as a Trainee at Visagio for four months in 2016 and as a Consulting Intern for one year from 2012 to 2013. Both roles were based in the Rio de Janeiro area, where she gained foundational skills in strategy and operations.
Educational Background
Priscilla holds a Bachelor of Engineering (B.E.) in Engenharia de Produção from Centro Federal de Educação Tecnológica Celso Suckow da Fonseca, which she completed from 2010 to 2016. She also studied at Zuyd Hogeschool, where she pursued Engenharia e Gestão Industrial for one year in a sandwich program. Additionally, she completed studies at Harvard Business School Online, focusing on Business Analytics, Economics for Managers, and Financial Accounting, achieving the Credential of Readiness in 2018.
International Experience
Priscilla has traveled to Spain and Mexico to align international processes with the LATAM strategy. This experience has contributed to her understanding of global operations and the nuances of managing cross-border initiatives.