Akshay Prasanna
About Akshay Prasanna
Akshay Prasanna is a Customer Success Manager at Turnitin, where he has worked since 2018. He has a diverse background in customer engagement and management across various companies in the SaaS industry.
Work at Turnitin
Akshay Prasanna has been serving as a Customer Success Manager at Turnitin since 2018. In this role, he is responsible for guiding and monitoring the Customer Success Management team to ensure high levels of customer engagement and process efficiency. He plays a crucial role in onboarding new customers across South Asia, facilitating their effective integration into the system. His experience includes implementing complex, global software deployments across various SaaS industries.
Previous Work Experience
Before joining Turnitin, Akshay Prasanna worked at EBSCO Information Services as a Customer Engagement Manager for eight months in 2017-2018. He also held positions at Gist, where he served as Senior Manager and Manager from 2016 to 2017 and 2015 to 2016, respectively. His career began at Pearson, where he worked as an Assistant Manager from 2013 to 2015 and as a Senior Executive from 2012 to 2013.
Education and Expertise
Akshay Prasanna completed his Bachelor's Degree in Electrical, Electronics and Communications Engineering from Dayananda Sagar College of Engineering in Bangalore from 2009 to 2012. He also studied Mathematics and Computer Science at VHS, achieving a High School diploma from 2004 to 2007. Additionally, he attended VCPUC, where he studied Science and completed his Pre University education from 2007 to 2009.
Skills in Customer Success Management
In his role, Akshay Prasanna acts as a partner for product and support teams, identifying and tracking product enhancements and support requests. He conducts Training Need Analysis (TNA) for team members to enhance their understanding of different products and processes. His extensive experience in customer success management contributes to the overall effectiveness of the teams he leads.