Anthony Snowdon
About Anthony Snowdon
Anthony Snowdon is a Technical Support Team Lead with a background in technical support and administration. He has worked in various roles since 2018 and holds a Bachelor of Science in Aquatic Zoology from The University of Hull.
Current Role as Technical Support Team Lead
Anthony Snowdon serves as the Technical Support Team Lead, a position he has held since 2021. In this role, he oversees the technical support team, ensuring efficient operations and high-quality service delivery. His leadership skills contribute to the team's ability to resolve technical issues effectively and enhance customer satisfaction.
Previous Experience in Technical Support
Prior to his current role, Anthony Snowdon worked as a Technical Support Specialist - Tier 2 from 2020 to 2021. This followed his tenure as a Technical Support Specialist Tier 1 from 2019 to 2020. His experience in these positions provided him with a strong foundation in troubleshooting and customer service within the technical support domain.
Background in Administration
Before entering the technical support field, Anthony Snowdon worked as a People and Places Administrator from 2018 to 2019. This role involved administrative tasks that supported organizational operations. His experience in administration has equipped him with skills that are beneficial in his current technical support leadership role.
Educational Background in Aquatic Zoology
Anthony Snowdon studied Aquatic Zoology at The University of Hull, where he earned a Bachelor of Science (Hons) degree from 2010 to 2013. His education provided him with a scientific understanding of aquatic ecosystems, which contributes to his analytical skills in technical support.