Beatriz C.
About Beatriz C.
Beatriz C. is an Associate Customer Success Manager at Turnitin, where she manages a portfolio of one hundred accounts. She has extensive experience in project management and customer relations, having previously held positions at IDEMIA, Chemonics International, and SAP America.
Current Role at Turnitin
Beatriz C. serves as an Associate Customer Success Manager at Turnitin, a position she has held since 2024. In this role, she works remotely from Royersford, Pennsylvania, managing a portfolio of one hundred accounts. Her responsibilities include ensuring customer satisfaction and maintaining strong client relationships. Beatriz collaborates closely with Sales and Onboarding Teams to provide a seamless service experience for customers.
Previous Experience at Turnitin
Prior to her current role, Beatriz worked at Turnitin as a Senior Renewals Specialist for five months in 2023. During this time, she focused on managing renewals and supporting customer retention efforts. Her experience at Turnitin has contributed to her understanding of customer success strategies within the organization.
Professional Background
Beatriz has a diverse professional background with experience in various roles across multiple organizations. She worked at IDEMIA as Manager of Operations from 2022 to 2023 and held several positions there, including Program Administrator and Account Coordinator for Latin America & North America. Additionally, she served as a Project Manager at Chemonics International from 2010 to 2013 and as a Human Resources Specialist at SAP America from 2007 to 2010.
Education and Qualifications
Beatriz holds a Master of Science in International Marketing from Saint Joseph's University - Erivan K. Haub School of Business, which she completed from 2005 to 2007. She also earned a Bachelor of Arts in Spanish from West Chester University of Pennsylvania between 1998 and 2002. Furthermore, she studied Translation at UMass Boston, achieving a Post Baccalaureate Certificate from 2016 to 2017, and participated in a Study Abroad program in Latin American Literature & Culture at Universidad EAFIT in 2001.
Skills and Expertise
Beatriz possesses extensive experience in managing contracts and projects for both international and national clients. She is fluent in both Spanish and English, which enables her to facilitate effective communication across diverse cultural contexts. Her expertise lies in maintaining high levels of customer success and ensuring strong client relationships, making her a valuable asset in her current role.