Benjamin Walsh
About Benjamin Walsh
Benjamin Walsh is a Technical Support Manager at Turnitin, where he has worked since 2018. He has a background in modern languages and has held various customer service roles, including positions at BT and Oxfam.
Current Role at Turnitin
Benjamin Walsh has served as a Technical Support Manager at Turnitin since 2018. His role involves overseeing technical support operations and ensuring that customers receive effective assistance with Turnitin's products. Based in Newcastle upon Tyne, England, he has accumulated six years of experience in this position, contributing to the company's commitment to academic integrity and plagiarism detection.
Previous Experience in Technical Support
Before joining Turnitin, Benjamin Walsh worked as a Customer Help Advisor at BT from 2017 to 2018. In this role, he provided customer support and resolved technical issues, enhancing his skills in customer service and technical troubleshooting. His experience at BT laid the groundwork for his subsequent role in technical support management.
Educational Background
Benjamin Walsh studied at Newcastle University, where he completed a Master’s degree in Modern Languages with a focus on Professional Translation for European Languages (German into English) from 2017 to 2018. Prior to this, he attended the University of Hull, earning a degree in Germanic Languages, Literatures, and Linguistics from 2011 to 2015. Additionally, he spent a year abroad at Friedrich Schiller University Jena, studying German as a Foreign Language during the 2013-2014 academic year.
Early Career and Customer Service Roles
Benjamin Walsh began his career in customer service as a Customer Assistant at Oxfam in 2013, where he worked for three months. He later transitioned to Nigel Frank International, serving as a German-speaking Recruitment Consultant from 2015 to 2017. These roles provided him with foundational experience in customer interaction and support, which he has built upon in his subsequent positions.