Bruno Venini
About Bruno Venini
Bruno Venini serves as the Senior Manager of Support Operations at Turnitin, where he has worked since 2020. He has extensive experience in customer support and operations, having held various roles at Turnitin and the Association of American Medical Colleges.
Current Role at Turnitin
Bruno Venini serves as the Senior Manager of Support Operations at Turnitin, a position he has held since 2020. In this role, he oversees support operations and acts as a deputy for the department Director, ensuring that global management requirements are met. He leads continuous improvement projects that address both technical and strategic needs within the organization. His leadership focuses on enhancing operational efficiency and aligning departmental processes with organizational goals.
Previous Experience at Turnitin
Bruno Venini has an extensive history with Turnitin, where he worked in various capacities from 2014 to 2022. He began as a Product Specialist from 2014 to 2016, followed by a role as Team Lead Product Specialist, Tier 2 for 10 months in 2016. He then progressed to Manager of Product Support for Tier 1, Tier 2, and Tier 3 from 2016 to 2022. His experience at Turnitin has equipped him with a deep understanding of product support and customer service operations.
Experience at Association of American Medical Colleges
Bruno Venini worked at the Association of American Medical Colleges (AAMC) from 2010 to 2013. His roles included Customer Support Client & Technical Support Analyst for 5 months in 2010, followed by a Senior Client & Technical Support Analyst from 2010 to 2011. He also served as Supervisor of Customer Support Applicant & Advisor Relations from 2011 to 2013. His tenure at AAMC provided him with valuable experience in customer support and technical assistance.
Educational Background
Bruno Venini studied at The George Washington University, where he earned a Bachelor of Arts (BA) degree. His academic focus was on Liberal Arts and Sciences/Liberal Studies, which provided him with a broad educational foundation. This background supports his roles in management and support operations, emphasizing critical thinking and effective communication skills.
Technical and Leadership Skills
Bruno Venini has developed a range of technical and leadership skills throughout his career. He is responsible for developing and standardizing training materials for department-level policies and procedures. Additionally, he collaborates cross-departmentally to ensure alignment in processes for stakeholders. His ability to lead teams and manage projects contributes to his effectiveness in support operations.