Catherine Douglas
About Catherine Douglas
Catherine Douglas is a Technical Support Representative at Turnitin, where she has worked since 2021. She has a background in Information Technology from Sunderland College and has held various roles in customer service and support across several companies, including General Motors and LeoVegas UK.
Work at Turnitin
Catherine Douglas has been employed at Turnitin as a Technical Support Representative since 2021. In this role, she provides assistance and solutions to users of Turnitin's services. Her responsibilities include troubleshooting technical issues, guiding users through the platform, and ensuring a positive experience with the company's offerings.
Previous Employment Experience
Before joining Turnitin, Catherine Douglas held various positions that contributed to her expertise in customer support and technical assistance. She worked at General Motors as a Customer Care Team Lead from 2014 to 2015, where she managed customer service operations. Prior to that, she served as a Fraud and Risk Executive at LeoVegas UK from 2016 to 2020, focusing on risk management and fraud prevention. Additionally, she worked at General Motors as a Customer Service Representative from 2012 to 2014.
Education and Expertise
Catherine Douglas studied Information Technology at Sunderland College from 2009 to 2011. This educational background provided her with foundational knowledge in IT, which she applies in her current role at Turnitin. Her studies have equipped her with skills relevant to technical support and customer service in the technology sector.
Early Career Background
Catherine Douglas began her career in retail and sales. She worked as a Retail Assistant at Morrisons from 2009 to 2011, where she gained experience in customer interaction. In 2011, she briefly served as a Telesales Representative at BT, further developing her communication skills and understanding of customer needs.