Charlotte Cardiff
About Charlotte Cardiff
Charlotte Cardiff serves as a Quality and Knowledge Analyst at Turnitin, where she has worked since 2021. With a background in law and psychology, she has extensive experience in quality assurance and customer service within the SAAS industry.
Work at Turnitin
Charlotte Cardiff has been employed at Turnitin as a Quality and Knowledge Analyst since 2021. In this role, she focuses on enhancing product quality and customer satisfaction through her participation in cross-functional teams. Prior to her current position, she worked as a Product Specialist at Turnitin from 2017 to 2021. During her tenure, she contributed to the development of knowledge management systems and utilized her expertise in quality assurance processes within the Software as a Service (SAAS) industry.
Education and Expertise
Charlotte Cardiff studied at the University of Sunderland, where she earned a Postgraduate Diploma in Law with Psychology from 2003 to 2005. She later completed a Master of Science (MSc) in Psychology at the same university from 2016 to 2017. Additionally, she holds a Bachelor of Arts (BA) in Business and Management, which she obtained from 2008 to 2011. Her educational background supports her expertise in analyzing and improving quality assurance processes.
Background
Before joining Turnitin, Charlotte Cardiff worked at Sky as a Customer Service Advisor from 2012 to 2017. This five-year experience in customer service provided her with valuable skills that she later applied in her roles at Turnitin. Her career path reflects a consistent focus on quality, customer satisfaction, and knowledge management.
Professional Experience
Charlotte Cardiff has accumulated significant professional experience in various roles. At Turnitin, she transitioned from a Product Specialist to a Quality and Knowledge Analyst, demonstrating her growth within the company. Her previous role at Sky as a Customer Service Advisor further developed her understanding of customer needs and service quality, which she integrates into her current work.