Chris Bailey
About Chris Bailey
Chris Bailey is a Tier 2 Technical Support Engineer currently working at Turnitin since 2021. He has extensive experience in technical support roles, having previously worked at companies such as CompuCom, CareView Communications, and Experian.
Work at Turnitin
Chris Bailey has been employed at Turnitin as a Tier 2 Technical Support Engineer since 2021. In this role, he provides advanced technical support to users, troubleshooting complex issues and ensuring customer satisfaction. His responsibilities include overseeing critical support escalations and serving as a point of contact for team members. He coordinates resources effectively to resolve technical problems, contributing to the overall efficiency of the support team.
Previous Experience in Technical Support
Before joining Turnitin, Chris Bailey gained extensive experience in technical support roles. He worked as a Help Desk Specialist at CompuCom from 2014 to 2015, where he provided assistance to clients in the Dallas/Fort Worth area. He also served as a Technical Support Analyst at CareView Communications from 2015 to 2017, further developing his troubleshooting skills. His role at G6 Hospitality LLC as a Property Systems Analyst lasted for one month in 2014, and he was a Project Manager at Technology Resource Center of America, LLC from 2019 to 2020.
Education and Expertise
Chris Bailey holds an Associate's Degree in Applied Art Digital Graphic Arts from Remington College-Fort Worth Campus, which he completed from 2001 to 2003. He also earned a Bachelor's Degree in Design and Visual Communications, Information Technology from the University of Phoenix between 2010 and 2013. In 2023, he completed a course in Computer Software Engineering at Zero To Mastery Academy. His educational background supports his technical skills and understanding of software development.
Career Development and Skills
Throughout his career, Chris Bailey has actively participated in testing applications and locating bugs, providing valuable insights to development teams. He has received multiple accolades from supervisors and clients for his exceptional troubleshooting abilities and effective communication. His experience overseeing critical support escalations has equipped him with strong coordination skills, making him a reliable resource for both clients and team members.
Long-Term Experience in Data Processing
Chris Bailey began his career in data processing at Experian, where he worked from 2007 to 2014. This seven-year tenure provided him with foundational skills in data management and analysis, which he has built upon in his subsequent technical support roles. His experience in data processing has contributed to his analytical capabilities in troubleshooting and problem-solving.