Denise Howze
About Denise Howze
Denise Howze serves as the Vice President of Technical Support and Operations at Turnitin, where she focuses on process improvements and team motivation. With extensive experience in operations and management across various organizations, she has played a significant role in enhancing technical support for educational institutions worldwide.
Current Role at Turnitin
Denise Howze currently serves as Vice President of Technical Support and Operations at Turnitin. In this role, she is responsible for evolving operations and driving customer loyalty while staying ahead of industry trends. Since joining Turnitin in 2023, she has played a crucial role in motivating teams to troubleshoot and resolve software or system-related issues. Her leadership ensures that the technical support teams provide solutions-oriented support for integrity and assessment solutions utilized by over 16,000 educational institutions globally.
Previous Experience at Turnitin
Before her current position, Denise Howze worked at Turnitin as Senior Director of Assessment Delivery Operations from 2022 to 2023. During her tenure, she focused on driving process improvements within the organization. Her efforts contributed to enhancing the efficiency and effectiveness of assessment delivery operations, ensuring that the services provided met the needs of educational institutions.
Professional Background in Operations
Denise Howze has extensive experience in operations management across various organizations. She worked at Prometric as Director of Global Operations Pop-Up Site Management & Contract Management from 2017 to 2022. Prior to that, she served as Director of Operations for Partner Site Management at Prometric from 2015 to 2017. Her background also includes a role as Director of Operations at Financial Health Strategies from 2012 to 2015, where she focused on operational efficiency.
Educational Qualifications
Denise Howze holds a Bachelor of Science (BS) degree in Marketing and Business Administration from the University of Detroit Mercy. Her educational background has provided her with a solid foundation in business principles, which she has applied throughout her career in various leadership roles.
Early Career at AOL
Denise Howze began her career at AOL, where she held multiple positions including Director of Event Marketing and Call Center Manager from 1993 to 2000. Her roles at AOL involved managing marketing events and overseeing call center operations, contributing to her development in customer service and operational management.