Donia Whyte
About Donia Whyte
Donia Whyte is a Technical Support Team Lead at Turnitin with over five years of experience in software and technical support. She specializes in enhancing the learning and assessment experience for educators and students, and has previously worked at Amazon as a Problem Solver.
Current Role at Turnitin
Donia Whyte serves as the Technical Support Team Lead at Turnitin, a position held since 2021. In this role, she oversees daily operations and is responsible for troubleshooting issues that arise within the technical support framework. Donia focuses on ensuring customer satisfaction by providing effective solutions and feedback. Her collaboration with various departments, including product development and quality assurance, allows her to contribute valuable insights regarding software features and performance.
Previous Experience at Amazon
Before joining Turnitin, Donia Whyte worked at Amazon as a Problem Solver from 2018 to 2020. In this capacity, she handled complex and urgent issues that arose in the fulfillment center. Donia utilized data analysis, root cause analysis, and process improvement techniques to resolve these challenges efficiently. Her experience at Amazon contributed to her skill set in software and technical support.
Education and Professional Development
Donia Whyte completed her secondary education at Bryan Adams High School, where she studied from 2004 to 2006. She is currently pursuing the Google IT Support Professional Certificate through Merit America, a program she began in 2020. Donia has successfully achieved the Google IT certificate, enhancing her qualifications in the field of IT support.
Expertise in Software and Technical Support
With over five years of experience in software and technical support, Donia Whyte specializes in enhancing the learning and assessment experience for educators and students. Her role at ExamSoft involves collaborating with multiple departments to ensure that software meets user needs effectively. She is dedicated to improving functionality and performance through her technical support expertise.