Donna Metcalf
About Donna Metcalf
Donna Metcalf is a Product Support Specialist at Turnitin, where she has worked since 2018. She has a diverse background in customer support and training, with previous roles at BE Group, NBS, and npower, among others.
Work at Turnitin
Donna Metcalf has been employed at Turnitin as a Product Support Specialist since 2018. In this role, she investigates issues and system bugs, which necessitates regular communication with customers. Her responsibilities include understanding a variety of products in detail to provide comprehensive guidance and support. This position requires her to work effectively under pressure while ensuring customer satisfaction.
Previous Employment Experience
Prior to her current role at Turnitin, Donna Metcalf held several positions in various organizations. She worked at BE Group as a Business Support Advisor from 2016 to 2018. Before that, she was a Short Breaks and Respite Worker at Kids from 2009 to 2010. Additionally, she served as a Customer Success Specialist and Training Administrator at NBS for 11 months in 2018. Her earlier roles include positions at Ricoh UK, Newcastle College, npower, and Newcastle City Council.
Education and Expertise
Donna Metcalf studied Sociology at Northumbria University, where she earned a Bachelor of Science degree from 2003 to 2006. She is currently pursuing a part-time course in Psychotherapeutic Counselling at the Northern Guild for Psychotherapy and Counselling. Her educational background supports her expertise in customer support and product knowledge.
Background
Donna Metcalf has a diverse professional background, with experience in customer service and support roles across multiple sectors. Her work history includes positions that required strong communication skills and the ability to manage customer relationships effectively. This varied experience contributes to her current role at Turnitin, where she applies her knowledge to assist customers with product-related issues.