Dylan Mcallister
About Dylan Mcallister
Dylan Mcallister is a Technical Support Specialist currently employed at Turnitin since 2021. He has a background in customer service and operations, with previous roles at npower, Barclays, and Preferred Management Solutions, and has completed studies in Information Technology and Business Administration.
Current Role at Turnitin
Dylan Mcallister has been employed as a Technical Support Specialist at Turnitin since 2021. He works in Newcastle upon Tyne, England, where he provides technical assistance and support to users of Turnitin's products and services. His role involves troubleshooting issues, guiding users through solutions, and ensuring a high level of customer satisfaction.
Previous Experience in Customer Service
Dylan Mcallister has extensive experience in customer service roles. He worked at npower in various capacities, including Customer Service Advisor and Senior Customer Service Advisor, from 2012 to 2017. He also served as a Customer Service Advisor at EDF (UK) from 2014 to 2015. His roles involved assisting customers with inquiries and resolving issues efficiently.
Education and Qualifications
Dylan Mcallister studied at the University of Sunderland, where he pursued a degree in Business Administration and Management, focusing on Business and Human Resource Management from 2019 to 2023. He also completed an Advanced Apprenticeship in ICT Professional Competence at Baltic Training Services from 2011 to 2012, enhancing his technical skills in information technology.
Early Career and Roles
Dylan began his career as a Forum Moderator at Kano from 2011 to 2012 in Victoria, British Columbia, Canada. He later held various positions at npower, including Customer Service Advisor and Senior Customer Service Advisor, and worked as a Personal Banker at Barclays for a brief period in 2015. He also served as an Operations Assistant at Preferred Management Solutions (PMS) Ltd from 2017 to 2020.
Academic Background
Dylan Mcallister completed his A-Levels at St. Aidan’s Sixth Form Centre from 2007 to 2009, and he earned his GCSEs at St. Aidan’s Secondary School from 2004 to 2007. His educational background laid the foundation for his career in both technical support and customer service.