Erica Magana
About Erica Magana
Erica Magana serves as the Manager of Revenue Operations at Turnitin, a position she has held since 2019. With a career spanning over a decade at Turnitin and experience in customer service at Farmers Insurance, she has developed a strong background in sales support and order processing.
Work at Turnitin
Erica Magana has been employed at Turnitin since 2007, holding various positions over the years. She started as a Sales Support Specialist and progressed to Sales Support Lead, then Sales Support Manager. In 2015, she transitioned to the role of Order Processing Manager, where she worked until 2019. Currently, she serves as the Manager of Revenue Operations, a position she has held since 2019. Her extensive experience at Turnitin spans over a decade and reflects her growth within the organization.
Previous Employment at Farmers Insurance
Before joining Turnitin, Erica Magana worked at Farmers Insurance as a Customer Representative from 2004 to 2005. This role provided her with foundational experience in customer service, which she later applied in her various positions at Turnitin.
Career Progression at Turnitin
Erica Magana's career at Turnitin showcases a clear trajectory of advancement. She began as a Sales Support Specialist in 2007 and, through her dedication and performance, moved up to Sales Support Lead in 2008, followed by Sales Support Manager in 2013. After two years in that role, she became the Order Processing Manager in 2015, and ultimately, the Manager of Revenue Operations in 2019. This progression highlights her expertise in sales support and operations.
Location and Work Environment
Erica Magana is based in Oakland, CA, where she has worked at Turnitin for the majority of her career. The Oakland location serves as a hub for Turnitin's operations, providing a collaborative environment for employees in various roles, including revenue operations and sales support.