Erik Groot
About Erik Groot
Erik Groot serves as the Director of Technical Support Assessment Delivery Operations at Turnitin, where he has worked since 2022. He has a diverse background in customer experience and management across various organizations, including roles at Gemeente Amsterdam, iLost, and ProctorExam.
Current Role at Turnitin
Erik Groot serves as the Director of Technical Support Assessment Delivery Operations at Turnitin, a position he has held since 2022. In this role, he leads a remote-first global customer support department, overseeing multiple management layers and outsourced components. He has implemented a 'follow the sun' model to enhance global customer support operations, ensuring efficient service delivery across different time zones.
Previous Experience at Turnitin
Before his current role, Erik Groot worked at Turnitin as a Senior Manager in Technical Support, Assessment Delivery Operations for 11 months in 2022. His experience in this position contributed to his understanding of customer support dynamics and operational efficiency within the organization.
Career Background
Erik Groot has a diverse professional background with experience in various roles. He worked at Gemeente Amsterdam as a Manager for the Sales and Lost and Found office from 2017 to 2019. He also held positions as Customer Experience Manager at iLost and ProctorExam, and Retail Store Coordinator at ASICS Europe BV. His early career included roles at Albert Heijn and Perry Sport, where he developed foundational skills in retail management.
Educational Qualifications
Erik Groot has pursued extensive education in management and coaching. He earned a Bachelor's Degree in Small Business and Retail Management from Inholland University of Applied Sciences from 1999 to 2003. He also studied Retail Management at the University of Oxford - Said Business School in 2012. Additionally, he has achieved certifications in Lean Green Belt, NLP Practitioner coaching, and as a certified coach from various training institutions.
Achievements in Operational Efficiency
Erik Groot has successfully integrated two acquired brands into a single department, optimizing systems and processes. His focus on operational efficiency is evident in his leadership of customer support initiatives, where he has implemented strategies to improve service delivery and customer satisfaction.