Graciela M.
About Graciela M.
Graciela M. is an International Account Manager at Turnitin, where she has worked since 2020. She has a diverse background in account management and business intelligence, with previous roles at TripAdvisor, FreightWatch International, and JoVE.
Work at Turnitin
Graciela M. has been serving as an International Account Manager at Turnitin since 2020. In this role, she is responsible for managing international client accounts and ensuring customer satisfaction. Her focus includes understanding client needs and aligning Turnitin's services to meet those requirements effectively. Graciela's experience in account management allows her to build strong relationships with clients and enhance their overall experience with the company.
Previous Experience at TripAdvisor
Graciela M. worked at TripAdvisor in two distinct roles. From 2016 to 2018, she served as a Hotel Solutions Optimization Consultant, where she focused on improving hotel-related services. Prior to that, she was a Customer Success Executive from 2018 to 2019, where she contributed to enhancing customer satisfaction and retention. Her tenure at TripAdvisor provided her with valuable insights into customer needs and service optimization.
Background in Business Intelligence
Graciela M. has a background in business intelligence, having worked as a Business Intelligence Analyst at FreightWatch International from 2010 to 2012. In this position, she was involved in collecting and analyzing market data to support strategic decision-making. Her role required strong analytical skills and the ability to evaluate competitors, which contributed to her expertise in market analysis.
Education and Expertise
Graciela M. earned a degree in Business Administration from St. Edward's University, where she studied from 2005 to 2009. Her education provided her with a solid foundation in business principles. She possesses expertise in collecting market data, evaluating competitors, and forecasting trends to enhance business strategies. These skills are integral to her roles in account management and business intelligence.
Skills in Communication and Planning
Graciela M. is recognized for her strong communication skills, which enable her to effectively convey ideas and build relationships with clients. Her planning abilities are evident in her strategic approach to account management and business development. Graciela's persuasive communication style supports her efforts in fostering collaboration and achieving business objectives.