Heather Simone
About Heather Simone
Heather Simone is a Relationship Manager specializing in Secondary Education for the Northeast Territory at Turnitin, where she has worked since 2015. She has a diverse background in sales and account management, with previous roles at companies such as Cray Inc., Ustream, and Roche Diagnostics.
Work at Turnitin
Heather Simone has served as a Relationship Manager for Secondary Education in the Northeast Territory at Turnitin since 2015. In her role, she is responsible for providing accurate forecasts to management on a monthly, quarterly, and annual basis. Heather engages with key customer contacts through scheduled health checks to assess customer requirements and satisfaction. She conducts needs assessments and license usage analysis to promote products and services that enhance the customer experience. Heather demonstrates proficiency in Turnitin-specific systems, including Salesforce, TRUE reports, and Zoom, ensuring effective management of customer relationships.
Previous Employment Experience
Before her tenure at Turnitin, Heather Simone held various positions in sales and account management. She worked at Cray Inc. as a Regional Accounts Associate/Sr. Inside Sales for four months in 2014. Prior to that, she was an Account Executive for Enterprise SaaS at Ustream, Inc. for eleven months in 2014. Heather also served as a Technical Product Trainer at Roche Diagnostics from 2013 to 2014, covering multiple states including CA, HI, AK, and Guam. Her earlier roles include Inside Sales Channel Accounts at EMC and Sr. Solar Consultant at Sungevity.
Education and Expertise
Heather Simone studied at Fitchburg State University, where she earned a Bachelor of Science degree in Special Education and Elementary Education. Additionally, she completed her secondary education at Milton High School in Milton, MA. Her academic background provides her with a solid foundation for understanding educational trends and legislation, which she actively improves upon by reviewing trade publications and participating in professional organizations and events.
Sales and Customer Engagement Skills
In her professional roles, Heather Simone has developed strong skills in sales and customer engagement. She regularly informs accounts about product features and benefits using a consultative sales process. Heather proactively engages with customers to ensure their needs are met and satisfaction is validated. Her ability to conduct needs assessments and analyze license usage allows her to tailor solutions that enhance the customer experience, demonstrating her commitment to effective relationship management.