Iona Mc Kaig
About Iona Mc Kaig
Iona Mc Kaig is a Multilingual Renewals Specialist at Turnitin, where she has worked since 2021. She has a background in sales and customer service, with previous roles at Queen Anne's School and various positions in retail and education.
Current Role at Turnitin
Iona Mc Kaig serves as a Multilingual Renewals Specialist at Turnitin, a position she has held since 2021. In this role, she manages up to 800 renewal accounts annually, focusing on reducing renewal lapses and churn. She acts as a primary point of contact for B2B customers, ensuring timely and efficient communication. Iona facilitates communication between customers and internal teams to maintain trust and satisfaction. Additionally, she conducts internal training sessions across teams to enhance sales operations.
Previous Experience
Prior to her current role, Iona Mc Kaig gained diverse experience in various positions. She worked as a Graduate Boarding Assistant at Queen Anne's School for 8 months in 2020-2021. She also held roles as a Sales Assistant at Next in 2018 and again in 2020, both in Dundee City, Scotland. In 2019, she served as an Activity Leader at Stonyhurst Language School for 1 month. Furthermore, she worked at the University of Glasgow as a Student Employability Ambassador: Digital and Communications from 2019 to 2020 and as a Study Abroad Ambassador from 2017 to 2018 in Granada, Spain.
Education and Expertise
Iona Mc Kaig has a strong educational background in language studies. She earned a Master of Arts (MA) in Spanish and Italian from the University of Glasgow, where she studied from 2015 to 2020. She also studied Language Interpretation and Translation at Universidad de Granada during a Study Abroad Year from 2017 to 2018. Additionally, she completed a Study Abroad Semester in Italian Studies at Alma Mater Studiorum – Università di Bologna in 2019.
Salesforce Proficiency
Iona Mc Kaig possesses extensive expertise in Salesforce, particularly in quote creation, pipeline management, and data clean-up tasks. Her proficiency in Salesforce contributes to her effectiveness in managing renewal accounts and facilitating communication within her team. She also manages content for the regional Highspot page, which supports effective sales operations.