Jerald Ford
About Jerald Ford
Jerald Ford is an experienced Order Processing Specialist and CEO of JTravelUp, where he has worked since 2016. He has a diverse professional background, including roles in sales support, case management, and customer service across various organizations.
Current Role at JTravelUp
Jerald Ford has served as the CEO of JTravelUp since 2016. In this role, he oversees the company's operations and strategic direction, focusing on enhancing customer experiences in the travel industry. Under his leadership, JTravelUp has developed a reputation for promoting group travel, particularly for cruises, and has engaged in presentations to organizations to highlight the benefits of group travel.
Experience at Turnitin
Jerald Ford has been employed at Turnitin since 2015 as an Order Processing Specialist. His responsibilities include managing order processing tasks and ensuring efficient operations within the company. Prior to this role, he worked as a Sales Support Representative at Turnitin from 2012 to 2015, where he supported sales initiatives and contributed to customer service efforts.
Previous Employment History
Before his tenure at Turnitin, Jerald Ford held various positions in the financial and educational sectors. He worked at Capitas Financial as a Senior National Account Executive and as a National Accounts Case Manager. His experience also includes a role as a Senior Case Manager at Protective Life, where he managed client cases, and as an After School Teacher at West Contra Costa Unified School District.
Education and Training
Jerald Ford studied at Contra Costa College from 2004 to 2006. His education provided a foundation for his career in customer service and operations. Additionally, he has played a significant role in training and recruiting travel agents, having recruited and trained 18 personal travel agents by the end of 2017, and trained other agents within his current agency.
Customer Service and Relationship Management
Throughout his career, Jerald Ford has focused on developing and maintaining strong relationships with clients and vendors. He consistently exceeded customer expectations in service delivery while securing travel arrangements. His ability to build relationships has been essential in assisting with travel accommodations and enhancing overall client satisfaction.