Jessica Zindrick M.Ed
About Jessica Zindrick M.Ed
Jessica Zindrick, M.Ed, serves as the Manager of Professional & Educational Services for North America, K-12 at Turnitin, where she has worked since 2021. She has extensive experience in educational consulting and software implementation, having held various roles at Turnitin and other organizations.
Current Role at Turnitin
Jessica Zindrick serves as the Manager of Professional & Educational Services for North America, focusing on the K-12 sector. In this role, she has been responsible for managing a team of Solutions Consultants, ensuring the overall health and growth of Turnitin's customer base in North America. She creates strategic policies and visions for professional development offerings, onboarding, implementation, retention, and pilot conversion across various products. Her leadership aims to enhance customer experience and operational efficiency.
Previous Experience at Turnitin
Prior to her current position, Jessica Zindrick held multiple roles at Turnitin. She worked as a Customer Success Manager from 2016 to 2018, where she focused on customer satisfaction and retention strategies. Following this role, she served as Solutions Consultant-Global Lead from 2018 to 2021, where she contributed to global initiatives and customer engagement. During her tenure, she successfully developed and introduced a new Customer Journey Initiative.
Professional Background
Jessica Zindrick has a diverse professional background in educational services and consulting. Before joining Turnitin, she worked at Public Consulting Group as a Senior Associate Education Specialist and previously as an Associate Education Specialist. She also gained experience as a Senior Educational Software Implementation Consultant at LiveText, Inc. and as a Business to Business Sales Consultant at AT&T. Her early career included a role as a New Home Sales Consultant at Truberry Group.
Education and Expertise
Jessica Zindrick holds a Master of Education (M.Ed.) in Early Childhood Education and Teaching from John Carroll University, which she completed from 2009 to 2010. She also earned a Bachelor's degree in Marketing from Miami University, where she studied from 2002 to 2006. Her educational background supports her expertise in educational services, customer success, and strategic management within the K-12 sector.