Jo Lewis
About Jo Lewis
Jo Lewis is a Senior Customer Success Manager of Strategic Accounts at Turnitin, where she has worked since 2021. With a background in education and sales, she specializes in managing complex secondary education sales cycles and has successfully managed over 70 strategic accounts in the North America K12 sector.
Work at Turnitin
Jo Lewis has been serving as the Senior Customer Success Manager of Strategic Accounts at Turnitin since 2021. In this role, Lewis manages over 70 strategic accounts in the North America K12 sector, contributing to an annual revenue of $6 million. Prior to this position, Lewis worked as a Relationship Manager from 2018 to 2021 and as a Sales Associate from 2017 to 2018, both at Turnitin. Throughout these roles, Lewis has specialized in navigating complex secondary education sales cycles, procurement processes, and budget challenges.
Education and Expertise
Jo Lewis studied at UC Santa Barbara, where she earned a Bachelor's degree in English Language and Literature/Letters. Additionally, she studied English and Art History at California State University-Sacramento, achieving a Teaching Credential. Her educational background supports her expertise in customer success management, particularly in the education sector.
Background
Before her tenure at Turnitin, Jo Lewis held various positions in different industries. She worked as an Assistant Manager at Wherehouse Music from 2004 to 2005 and served as an A.P. and College Prep English Teacher at Hayward Unified School District from 2010 to 2016. Lewis also gained experience in sales and customer service roles as a Sales Associate at Olivier Napa Valley and a Barista at Java Station.
Achievements
Jo Lewis has consistently exceeded revenue goals during her time at Turnitin, achieving 137% of her revenue goal in 2021, 113% in 2022, and 103% in 2023. She has developed engagement and implementation plans aimed at improving student learning outcomes, demonstrating return on investment, and realizing value for her accounts.