Joel B. Awuah, PhD
About Joel B. Awuah, PhD
Joel B. Awuah, PhD, is a Customer Experience Specialist at Turnitin, with a strong background in materials science and data analysis. He earned his PhD in materials modelling and simulation from Deakin University and has held various academic and research positions in Australia and Ghana.
Work at Turnitin
Joel B. Awuah has been employed at Turnitin as a Customer Experience Specialist since 2021. In this role, he focuses on enhancing customer interactions and ensuring satisfaction with the company's services. His work involves utilizing his technical background to address customer needs effectively. He operates from Melbourne, Victoria, Australia, contributing to the company's commitment to providing quality support.
Education and Expertise
Joel B. Awuah holds a PhD in Materials Modelling and Simulation from Deakin University, where he studied from 2017 to 2021. He also earned a Master of Philosophy (MPhil) in Materials Science from Kwame Nkrumah' University of Science and Technology, Kumasi, between 2012 and 2015. Additionally, he has a Bachelor's degree in Physics from the same institution, completed from 2007 to 2011. Currently, he is pursuing a Graduate Certificate in Higher Education (Learning and Teaching) at Deakin University, which he began in 2021. His expertise includes data analysis and management, particularly in customer support contexts.
Background
Joel B. Awuah's academic journey began at Adisadel College, where he completed the West African Senior School Certificate Examination (WASSCE) from 2003 to 2006. He then advanced to Kwame Nkrumah' University of Science and Technology, where he studied Physics and later Materials Science. His research experience includes a position as a Research Fellow at the Institute for Frontier Materials at Deakin University in 2021, and as a Research Student in the Computational and Theoretical Lab at Kwame Nkrumah' University from 2016 to 2017.
Research Contributions
During his time at Deakin University, Joel B. Awuah contributed to the field of computational chemistry through his research efforts. His work involved applying his knowledge of materials science to advance understanding in this area. His research background supports his current role in customer experience by providing a technical perspective that enhances customer interactions.