Josh Luse
About Josh Luse
Josh Luse is the Director of Corporate IT Operations and Engineering PMO at Turnitin, where he has worked since 2022. He has extensive experience in IT management, having held various leadership roles at companies such as Southwest Airlines, USAA, and Fossil Group, and has contributed to significant operational improvements and cost reductions throughout his career.
Work at Turnitin
Josh Luse currently holds the position of Director - Corporate IT Operations and Engineering PMO at Turnitin. He has been with the company since 2022 and operates within the Dallas-Fort Worth Metroplex. In this role, he oversees various IT operations and engineering projects, focusing on enhancing operational efficiency and project management within the organization.
Previous Experience in IT Operations
Prior to his role at Turnitin, Josh Luse worked at several prominent organizations. He served as a Senior Leader - IT at USAA from 2019 to 2022, where he contributed to IT strategy and operations. Before that, he was the Director - Global Service Management and Governance at Fossil Group, Inc. from 2017 to 2019. His earlier experience includes significant roles at Southwest Airlines, where he worked as a Senior Analyst and Program Manager, and at Perot Systems as Lead - Managed Services Transitions.
Education and Certification
Josh Luse studied Business Management at the University of Phoenix - Dallas Campus, where he earned a Bachelor of Science degree from 2003 to 2006. Additionally, he has been pursuing professional development through Dale Carnegie Training since 2011, completing The Dale Carnegie Course and achieving certification.
Contributions to ServiceNow
In 2021 and 2022, Josh Luse served on the Product Advisory Council for ServiceNow, focusing on Security Operations solutions and IT Operations Management, respectively. His involvement in these councils reflects his expertise in IT operations and his commitment to enhancing service management solutions.
Achievements in Operational Efficiency
Josh Luse has achieved notable improvements in operational efficiency throughout his career. He successfully reduced operational spending by approximately $250,000 through the deprecation of redundant systems and the standardization of platforms. He also led the integration of global IT support and engineering teams under the OneTeam initiative, which resulted in significant improvements in Employee Engagement scores year-over-year.