Karen Falk
About Karen Falk
Karen Falk is a Technical Support Specialist Team Leader at Turnitin, where she has worked since 2020. She has a diverse background in customer service and technical support, with previous roles at BT, Trust Inns Limited, Arriva Group, and Care UK.
Current Role at Turnitin
Karen Falk serves as the Technical Support Specialist Team Leader at Turnitin since 2020. In this role, she leads a team responsible for providing technical support to users of Turnitin's products. Her position involves overseeing support operations, ensuring customer satisfaction, and facilitating effective communication between users and the technical team.
Previous Experience at Turnitin
Prior to her current role, Karen Falk worked at Turnitin as a Product Support Specialist from 2016 to 2020. During this period, she focused on assisting customers with product-related inquiries and troubleshooting issues. Her experience in this position contributed to her understanding of customer needs and product functionalities.
Background in Customer Service
Karen Falk began her career in customer service at BT, where she worked as a Customer Service Representative from 1999 to 2003. This role provided her with foundational skills in customer interaction and problem resolution. Following her time at BT, she transitioned to various roles that further developed her expertise in customer support.
Experience in Management and Coordination
Karen Falk has held management positions, including her role as Bar Manager at Trust Inns Limited from 2013 to 2015. Additionally, she worked as a Coordinator/Fleet Administrator at Arriva Group from 2003 to 2005. These roles involved overseeing operations and coordinating activities, enhancing her leadership and organizational skills.
Background in Care Services
From 2010 to 2014, Karen Falk worked as a Palliative Carer and Community Carer at Care UK. In this capacity, she provided essential support to individuals in need of care, which further developed her interpersonal skills and empathy in service-oriented roles.