Karishma Gupta
About Karishma Gupta
Karishma Gupta serves as a Territory Manager at Turnitin, where she has worked since 2021, and previously held the position of Senior Executive since 2016. She specializes in enhancing client delivery through effective communication and collaboration, while also focusing on sales enablement across various educational segments.
Work at Turnitin
Karishma Gupta has been employed at Turnitin since 2016, initially serving as a Senior Executive for eight years. In 2021, she transitioned to the role of Territory Manager, where she has worked for three years. In her current position, she is responsible for enhancing communication and collaboration between the global team and local customer support, which contributes to improved client delivery.
Sales Enablement and Support
In her role, Karishma Gupta focuses on sales enablement and support for the direct sales team members. She specifically targets the Higher Education, Government & Research, and K-12 segments. Her efforts aim to equip the sales team with the necessary tools and resources to effectively engage with clients and drive sales.
Transition to Direct Operations
Karishma Gupta played a significant role in transitioning Turnitin's operations in India from a re-seller model to direct operations. This transition has allowed for more streamlined processes and improved service delivery to clients in the region.
Customer Satisfaction Management
Karishma Gupta ensures customer satisfaction by managing post-sales activities and addressing customer issues within the assigned turnaround time. Her focus on resolving issues promptly contributes to maintaining strong client relationships and overall satisfaction.
Guidance Through Sales Cycle
In her capacity as Territory Manager, Karishma Gupta guides the sales team through all phases of the sales cycle. She supports both individual and team targets, helping to drive performance and achieve sales objectives.