Kris Jones
About Kris Jones
Kris Jones serves as the Senior Director of Global Support at Turnitin, a position he has held since 2021. He has extensive experience in support and operations roles across various organizations, including a previous tenure as Global Support Director at Turnitin and Head of Service Operations at Daisy Group.
Work at Turnitin
Kris Jones has been serving as the Senior Director Global Support at Turnitin since 2021. In this role, he oversees global support operations, ensuring efficient service delivery and customer satisfaction. Prior to this position, he held the title of Global Support Director at Turnitin from 2016 to 2021. His tenure at Turnitin spans a total of eight years, during which he has contributed to the company's support strategies and operational improvements from the Newcastle upon Tyne office in the United Kingdom.
Previous Experience in IT Support
Before joining Turnitin, Kris Jones held various positions in the IT support sector. He worked as the Head of Service Operations at Daisy Group from 2012 to 2016, where he managed service delivery and operational efficiency. Prior to that, he served as the Service Desk Team Lead at NHS South of Tyne and Wear from 2009 to 2011, overseeing support teams. Additionally, he was the Service Desk Manager at 2e2 for one year in 2011-2012, and he began his career in IT as the IT & Business Support Coordinator at Gardiner Richardson from 2005 to 2008.
Education and Expertise
Kris Jones studied at the University of Sunderland, where he earned a degree in Business, Management, Marketing, and Related Support Services from 2003 to 2006. This educational background has equipped him with the knowledge and skills necessary for his roles in management and support within the IT industry. His expertise encompasses strategic support operations and team leadership, contributing to his effectiveness in senior management positions.