Lisa Twitchett
About Lisa Twitchett
Lisa Twitchett is a Client Success Manager at Turnitin, where she has worked since 2022. With a background in sales and support roles across various companies, she specializes in the educational technology landscape and fosters strong partnerships with clients in Australia, New Zealand, and Hong Kong.
Current Role at Turnitin
Lisa Twitchett serves as a Client Success Manager at Turnitin, a position she has held since 2022 in Melbourne, Australia. In this role, she collaborates closely with various stakeholders, including IT personnel, Heads of Department, Academic Integrity Leads, and Educators across Australia, New Zealand, and Hong Kong. Her responsibilities include engaging in value-driven discussions with partners to enhance communication and foster trust. Lisa focuses on providing solutions to complex issues in the education sector, which contributes to her motivation and job satisfaction.
Previous Experience in Sales and Support
Prior to her current role, Lisa gained extensive experience in sales and customer support. She worked at Turnitin as an Account Manager from 2018 to 2022, where she developed strong relationships with educational institutions. Before that, she was an Inside Sales Representative at Pearson from 2015 to 2018. Her career began at Leopard Systems, where she held multiple roles, including Internal Sales Executive from 2012 to 2014 and Receptionist & Office Support from 2009 to 2012. Additionally, she worked as a Stock Reconciliation Clerk at Witchery Fashions Pty Ltd from 2005 to 2007.
Educational Background
Lisa Twitchett completed her secondary education at Wangaratta High School, where she achieved the Victorian Certificate of Education (VCE). Her studies included subjects such as English, General Mathematics, Business Management, Health and Human Development, and Biology. This educational foundation has equipped her with the skills necessary to navigate the complexities of the educational and educational technology landscape.
Client Advocacy and Support
In her role as Client Success Manager, Lisa acts as a Customer Advocate, ensuring that partners receive the highest level of support throughout all communications and projects. She promotes customer loyalty by providing real-time feedback to partners, which helps them enhance the quality of learning outcomes. Lisa is dedicated to helping partners protect their brand from plagiarism, reinforcing her commitment to the education sector.