Ma. Rem Rose Torrecampo Crisostomo
About Ma. Rem Rose Torrecampo Crisostomo
Ma. Rem Rose Torrecampo Crisostomo is an experienced Account Manager currently working at Turnitin in Manila, Philippines. She has a background in customer service and technical support, with previous roles at companies such as Talent2, Convergys, STARTEK, NCO Group, and Ascender HCM.
Current Role at Turnitin
Ma. Rem Rose Torrecampo Crisostomo has been serving as an Account Manager at Turnitin since 2020. In this role, she focuses on maintaining and growing her Book of Business through upselling and cross-selling strategies. She provides additional demonstrations and training to customers, ensuring they maximize their usage of the products they have purchased. Her work contributes to enhancing customer satisfaction and engagement.
Previous Experience in Account Management
Before joining Turnitin, Crisostomo worked at Ascender HCM as an Account Executive for five years from 2015 to 2020. In this position, she implemented innovative solutions aimed at improving workflow and system efficiency. Her previous roles in various customer service and technical support positions have equipped her with the skills necessary for effective account management.
Career Background in Customer Support
Crisostomo has extensive experience in customer support roles. She began her career at NCO Group as a Technical Support Representative II from 2007 to 2010. She then transitioned to STARTEK, where she worked as a Technical Support Representative from 2011 to 2013. Following that, she served as a Customer Service Associate at Convergys for six months in 2010. Additionally, she worked at Talent2 as a Support Executive in Standard Payroll from 2013 to 2015.
Educational Background
Crisostomo studied at the Polytechnic University of the Philippines, where she earned a Bachelor of Arts (B.A.) degree in Broadcast Communication. Her studies spanned from 2002 to 2006, providing her with a solid foundation in communication skills that have been beneficial throughout her career.