Melvin A. Spinnler
About Melvin A. Spinnler
Melvin A. Spinnler serves as the Senior Account Development Manager at Turnitin, where he has worked since 2022. He has a background in business analysis and account management, with previous roles at Ebuyer and Trackunit, and holds advanced degrees in International Marketing and Business.
Current Role at Turnitin
Melvin A. Spinnler serves as the Senior Account Development Manager at Turnitin, a position he has held since 2022. He works remotely and focuses on providing expert support and advice on Turnitin products. His role involves enabling client accounts to grow and enhancing their overall experience with the company's offerings.
Previous Experience in Account Management
Before his current role, Melvin worked at Turnitin as an Account Manager for the DACH and UK regions from 2021 to 2022. His responsibilities included managing client relationships and ensuring customer satisfaction. Prior to this, he was a Business Analyst/Product Owner at Ebuyer from 2019 to 2020, where he contributed to product development and analysis.
Educational Background
Melvin holds a Master of Science (MSc) in International Marketing from Newcastle University, which he completed from 2017 to 2018. He also earned a Bachelor of Arts (Hons) in Business and Marketing from the University of Sunderland, studying there from 2016 to 2017. Additionally, he obtained a Diploma in International Business Study from the International Business School Nürnberg, where he studied from 2014 to 2017.
Strategic Development and Collaboration
In his current role, Melvin has developed a strategic plan aimed at expanding the customer base from within existing accounts. He has successfully achieved renewals and growth targets. He collaborates closely with the Marketing team to create and execute an annual marketing and communications plan specifically for the DACH region and UK.
Data Management and Customer Advocacy
Melvin ensures data accuracy and compliance with company standards across all internal systems and processes. He works with internal stakeholders to represent the voice of the customer, aiming to provide a seamless service experience for clients.