Michelle Valada
About Michelle Valada
Michelle Valada is a Customer Success Manager at Turnitin and a Realtor at Fathom Realty, with a background in education technology and real estate spanning over a decade. She is bilingual in English and Spanish and holds a North Carolina Real Estate license.
Current Role at Turnitin
Michelle Valada serves as a Customer Success Manager at Turnitin, a position she has held since 2023. In this remote role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize Turnitin's services. Her experience in customer success is supported by her extensive background in education technology.
Experience at Fathom Realty
Since 2020, Michelle Valada has worked as a Realtor at Fathom Realty in the Charlotte, North Carolina area. Over the past four years, she has developed a strong understanding of the local real estate market, assisting clients with buying and selling properties. Her role involves guiding clients through the real estate process and providing expert advice.
Previous Experience in Real Estate
Prior to her current position, Michelle Valada worked at Helen Adams Realty as a Realtor from 2016 to 2020. During this four-year tenure in the Charlotte, North Carolina area, she gained valuable experience in real estate transactions and client relations, further solidifying her expertise in the field.
Background in Education Technology
Michelle Valada has a background in education technology, specifically focusing on K12 and Higher Education in the Mid-Atlantic US. She worked at Blackboard as an Enterprise Sales Manager from 2006 to 2012, where she contributed to the development and sales of educational technology solutions. This experience has informed her approach to customer success in her current role.
Educational Qualifications
Michelle Valada earned a Bachelor of Arts degree in Advertising and Public Relations from the University of Central Florida, where she studied from 1999 to 2003. This educational foundation has equipped her with skills applicable in both real estate and customer success roles.