Morgan Baxter
About Morgan Baxter
Morgan Baxter is an IT Support Engineer with extensive experience in technical support roles, currently employed at Turnitin since 2017. Previously, Baxter worked at Apple in various capacities and at Restoration Hardware, contributing to IT efficiency and training initiatives.
Work at Turnitin
Morgan Baxter has been employed at Turnitin as an IT Support Engineer since 2017. In this role, Baxter is responsible for administering various platforms, including Active Directory (AD), Google, Okta, and Zoom. The position involves managing the IT onboarding process for new hires, which includes account creation and equipment setup. Additionally, Baxter conducts live and virtual IT training sessions for company employees and is tasked with recording and editing IT training videos for internal users.
Previous Experience at Apple
Morgan Baxter has extensive experience working at Apple in various roles. Baxter served as a Specialist from 2012 to 2013, followed by a position as a Family Room Specialist from 2013 to 2014. In 2014, Baxter worked as a Back of House Specialist for six months and then transitioned to the role of Mac Genius for another six months. In 2014, Baxter also held the position of Genius Admin for five months in Berkeley, California.
Experience at Restoration Hardware
Prior to joining Turnitin, Morgan Baxter worked at Restoration Hardware as a Technical Support Analyst - Tier 2 from 2015 to 2017. In this role, Baxter provided technical support and assistance to customers, enhancing the overall customer experience during the two years of service in Pleasanton, California.
Education and Expertise
Morgan Baxter studied at Berkeley City College from 2012 to 2016, completing a four-year program. This educational background has contributed to Baxter's expertise in IT support and technical assistance, which is evident in the various roles held in the technology sector.
Technical Implementations
Morgan Baxter implemented a SnipeIT server to enhance the efficiency of IT inventory deployment. This initiative reflects Baxter's commitment to improving IT processes and streamlining operations within the organizations worked for.