Neha Chandel (She/Her)
About Neha Chandel (She/Her)
Neha Chandel is a Technical Support Specialist currently employed at Turnitin since 2022. She has a diverse background in technical support and sales, with previous roles at NDCare Nirogam Pvt. Ltd., Teleperformance, and Wisdomware Technology INC.
Current Role at Turnitin
Neha Chandel serves as a Technical Support Specialist at Turnitin, a position she has held since 2022. In this role, she is responsible for providing technical assistance and support to users, ensuring they can effectively utilize Turnitin's services. Her expertise in customer relationship management enhances her ability to address user inquiries and resolve issues efficiently.
Previous Experience in Technical Support
Before joining Turnitin, Neha worked at Teleperformance as a Technical Support Tier 2 for Apple from 2020 to 2022. In this capacity, she provided advanced technical support to customers, troubleshooting issues and delivering solutions. Her prior experience in sales at NDCare Nirogam Pvt. Ltd. as a Sales Team Lead and Senior Sales Coordinator further developed her skills in customer relations and problem-solving.
Educational Background
Neha Chandel completed her Bachelor of Technology in Electrical, Electronics and Communications Engineering at Himachal Pradesh Technical University, Hamirpur, from 2011 to 2015. This four-year program equipped her with a solid foundation in engineering principles and technical knowledge. Additionally, she attended D.A.V. Public School Bilaspur, where she studied Non Medical Science from nursery to 12th grade.
Early Career Experience
Neha began her career with various roles that provided her with diverse experiences. She worked as a Trainee at All India Radio for six months in 2013 and at INFOWIZ for another six months in 2014. In 2015, she served as a Volunteer Administrative Assistant at Wisdomware Technology INC for one month and as an Attendant at the International Relations Cell of IIT Kharagpur for another month. These positions contributed to her development in administrative and technical support skills.
Skills and Expertise
Neha possesses fast and accurate writing skills, which enhance her ability to communicate clearly and directly. She has a strong focus on strategic marketing, allowing her to analyze and solve problems effectively. Her proficiency in Customer Relationship Management (CRM) further supports her effectiveness in customer relations and technical support roles.