Nik Izvarin
About Nik Izvarin
Nik Izvarin is a Technical Support Specialist at Turnitin, where he has worked since 2020. He has a diverse background in customer support and business development, with previous roles at CEX.IO and Unicheck, and holds a Master's degree in Organization Management.
Work at Turnitin
Nik Izvarin has been employed at Turnitin as a Technical Support Specialist, Tier 1 since 2020. Based in Kyiv, Ukraine, he has dedicated four years to this role. His responsibilities include providing technical support, translating, maintaining, and updating technical documentation for Turnitin's products. He collaborates closely with Engineering and Product Management teams to address product issues and manage software releases, ensuring effective communication and resolution of customer inquiries.
Previous Experience in Customer Support
Prior to his role at Turnitin, Nik Izvarin worked at CEX.IO in various capacities. He served as a Customer Support Specialist from 2015 to 2017 and later as a Supervisor for the Social Networks, Mobile Application & Complaints Handling Support Divisions from 2018 to 2019. He also held the position of Social Networks & Mobile Application Support Specialist at CEX.IO from 2017 to 2018. This extensive experience in customer support roles has contributed to his skills in managing customer relations and resolving issues effectively.
Experience at Unicheck
Nik Izvarin worked at Unicheck in multiple roles during his tenure in 2019 and 2020. He served as a Sales Department Representative for one year and transitioned to the role of Outbound Business Development Manager for four months. His transition back to a support role at Turnitin followed Unicheck's acquisition, highlighting his preference for support work over sales.
Education and Expertise
Nik Izvarin holds a Master's degree in Organization Management from the Kyiv Academy of Municipal Management, which he completed from 2014 to 2017. He also earned a Bachelor's degree in Economic Cybernetics from Volodymyr Dahl East Ukrainian National University between 2010 and 2014. Currently, he is enhancing his skills by studying a Business Analyst Essentials course from E5.ua, further expanding his expertise in the field.