Samrat Kathuria
About Samrat Kathuria
Samrat Kathuria is a Technical Support Specialist at Turnitin, where he has worked remotely since 2019. He has a diverse background in customer service and marketing, with previous roles at Eccosphere Coworking, Tolexo Online Pvt. Ltd., and HCL BPO.
Current Role at Turnitin
Samrat Kathuria has been working at Turnitin as a Technical Support Specialist since 2019. He operates remotely from Noida Area, India. In this role, he contributes to the success and growth of Turnitin and its customers by providing technical assistance and support. His responsibilities include troubleshooting issues and ensuring a positive user experience.
Previous Experience in Customer Support
Prior to his current position, Samrat Kathuria accumulated extensive experience in customer support roles. He worked at HCL BPO as a Customer's Query Handler for one year and later at iEnergizer in a similar capacity for five months. He also served at Wipro BPS for eleven months, where he handled customer queries. His experience in these roles has equipped him with skills in problem solving and customer service.
Career in Marketing and Management
Samrat Kathuria's career includes a role as a Marketing Executive at Tolexo Online Pvt. Ltd. from 2015 to 2017. Following this, he worked as an Assistant Manager at Eccosphere Coworking for six months in 2018-2019. These positions allowed him to develop skills in marketing and management, enhancing his professional profile.
Education and Certifications
Samrat Kathuria studied English Literature (British and Commonwealth) at Shobhit University, earning a Bachelor of Arts degree from 2010 to 2013. He also completed his XII grade in Business/Commerce at Dewan Public School in 2006. Additionally, he holds certifications in creating positive conversations with challenging customers, problem solving, troubleshooting, and designing customer experiences.
Passion for Learning and Development
Samrat Kathuria is passionate about learning new skills and technologies. His commitment to professional development is reflected in his various certifications and his continuous pursuit of knowledge in the field of customer support and technical assistance.