Terrance Smith
About Terrance Smith
Terrance Smith is a Senior Technical Escalations Engineer at Turnitin, where he has worked since 2020. He has a diverse background in technical support and customer service, with previous roles at State Farm Insurance, Southwest Airlines, and Red Bull.
Work at Turnitin
Terrance Smith has been employed at Turnitin as a Senior Technical Escalations Engineer since 2020. He has worked in this role for four years in Dallas, Texas. In his position, he is responsible for addressing complex technical issues and providing support to ensure the smooth operation of Turnitin's services.
Previous Employment Experience
Before joining Turnitin, Terrance Smith held various positions in different organizations. He worked at State Farm Insurance as a Collections agent for six months in 2008. He also served as a Coordinator at Southwest Airlines from 2015 to 2018. Additionally, he worked as an Area Sales Representative for Red Bull from 2012 to 2015 and as a Visual Merchandiser at Sam's Club from 2008 to 2012.
Education and Technical Training
Terrance Smith studied at the University of North Texas, where he focused on Advertising/Marketing and achieved a degree in Strategic Communications from 2006 to 2011. He has also pursued technical training at Coding Dojo since 2017, working towards a Yellow Belt qualification and gaining skills in Python (Django) and C# (ASP.NET Core).
Current Role at ExamSoft
In addition to his role at Turnitin, Terrance Smith has been working at ExamSoft as a Support Specialist II since 2018. He has accumulated six years of experience in this position, also based in Dallas, Texas. His responsibilities include providing technical support and assistance to users of ExamSoft's software solutions.
Early Career Roles
Terrance Smith's early career included a position as an Intramural Sports Supervisor at the University of North Texas from 2007 to 2008. This role involved overseeing sports activities and ensuring a positive experience for participants. His diverse work history reflects a range of skills and experiences across different industries.