Tracy Mc Shan
About Tracy Mc Shan
Tracy Mc Shan serves as the Senior Director of Global Professional Services & Customer Onboarding at Turnitin, a position held since 2022. With a diverse background in customer success and professional services, Mc Shan has held various leadership roles across multiple organizations, emphasizing structured processes and customer-focused missions.
Work at Turnitin
Tracy Mc Shan has been serving as the Senior Director of Global Professional Services & Customer Onboarding at Turnitin since 2022. In this role, Tracy focuses on enhancing customer experiences and ensuring successful onboarding processes. Prior to this position, Tracy held the role of Director of Global Professional Services for ExamSoft at Turnitin from 2020 to 2022. This progression within the company highlights Tracy's commitment to improving professional services and customer satisfaction.
Previous Experience in Customer Success
Tracy Mc Shan has extensive experience in customer success roles. Tracy worked as Vice President of Customer Success at Carnegie Learning for a brief period in 2020. Prior to that, Tracy served as Vice President of Customer Success at Scientific Learning, a Carnegie Learning Company, from 2018 to 2020. This experience has contributed to Tracy's expertise in developing customer-focused strategies and driving performance through actionable objectives.
Background in Technology Training
Tracy Mc Shan has a background in technology training, having worked at CompUSA in various roles from 2001 to 2007. Tracy's positions included Director of Technology Training and Manager of Research & Development for Technology Training. This experience provided a foundation in training and development, which has been beneficial in subsequent leadership roles in customer success and professional services.
Educational Qualifications
Tracy Mc Shan earned a Bachelor of Arts degree in Sociology and Philosophy from The University of Texas at Arlington. This educational background has likely contributed to Tracy's ability to assess issues objectively and interact effectively with diverse groups of people.
Leadership Style and Approach
Tracy Mc Shan is known for a direct and objective approach to leadership. This style involves assessing issues and making decisions based on clear criteria. Tracy emphasizes bringing structure to processes and coaching high-accountability teams. Additionally, Tracy infuses organizations with a customer-focused mission, demonstrating adaptability and flexibility in interactions with individuals across various levels and backgrounds.