Wesley Ffolkes
About Wesley Ffolkes
Wesley Ffolkes is a Senior Account Executive at Turnitin, specializing in North American higher education. He has extensive experience in client success management and customer engagement, having previously held various roles at ExamSoft and JourneyEd.
Work at Turnitin
Wesley Ffolkes serves as the Senior Account Executive for North American Higher Education at Turnitin, a position he has held since 2023. He operates remotely from Dallas, Texas, focusing on enhancing client relationships and driving engagement within the higher education sector. His role involves understanding client needs and aligning Turnitin's solutions to meet those requirements effectively.
Previous Experience at ExamSoft
Prior to joining Turnitin, Wesley Ffolkes worked at ExamSoft in various roles related to client success. He began as Client Success Manager II from 2018 to 2020, then progressed to Client Success Team Lead from 2021 to 2022, and later served as Client Success Manager III from 2020 to 2021. His tenure at ExamSoft emphasized customer engagement and support, contributing to the overall success of client relationships.
Background in Customer Success and Sales
Wesley Ffolkes has a robust background in customer success and sales, having held multiple positions at JourneyEd, the EDU techstore. His roles included Lead Generation Team Manager, Inside Sales and Customer Service Manager, and Account Manager for the Higher Education Channel. This experience equipped him with skills in lead generation, customer engagement, and aligning products with client needs.
Education and Expertise
Wesley Ffolkes earned a Bachelor of Arts degree in Business Management, Communications, and Social Science from the University of North Texas, where he studied from 2001 to 2006. His educational background supports his expertise in churn mitigation, customer engagement transformation, and policy implementation, enhancing his effectiveness in client-facing roles.
Skills in Logistics and Warehousing
Wesley Ffolkes possesses a background in logistics and warehousing, having worked as Warehouse Operations Manager at JourneyEd from 2014 to 2019. His experience includes managing warehouse operations and software procurement, which complements his customer success roles by providing a comprehensive understanding of operational efficiencies and client needs.