Zemina Hasham
About Zemina Hasham
Zemina Hasham is the Chief Customer Officer at Turnitin, where she has worked since 2020. With extensive experience in customer success and program management, she previously held leadership roles at QuirkLogic, Blackboard, and Elluminate.
Current Role at Turnitin
Zemina Hasham serves as the Chief Customer Officer at Turnitin, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and driving customer success initiatives. Her leadership is aimed at ensuring that Turnitin's clients receive optimal support and value from the company's services. She operates from Newcastle upon Tyne, England, United Kingdom.
Previous Experience at Turnitin
Before her current role, Zemina Hasham worked at Turnitin as the Vice President of Customer Experience from 2019 to 2020. During this year, she was responsible for overseeing customer engagement strategies and improving the overall customer journey. Her tenure in this position contributed to the development of effective customer support frameworks.
Career at Blackboard
Zemina Hasham has extensive experience at Blackboard, where she held multiple leadership roles. She served as the Vice President of Customer Success from 2014 to 2016, and prior to that, she was the Vice President of Support and Hosting from 2010 to 2012. Additionally, she worked as the Vice President of Business Operations and Strategy from 2012 to 2014. Her roles involved managing customer relations and operational strategies to enhance service delivery.
Experience at QuirkLogic, Inc.
Zemina Hasham worked at QuirkLogic, Inc. as the Director of Program Management from 2016 to 2019. In this role, she managed various programs and initiatives aimed at improving client engagement and satisfaction. Her experience in this position added to her expertise in customer-focused program management.
Educational Background
Zemina Hasham studied at the University of Calgary, where she pursued Applied Mathematics and Secondary Education. She achieved a Bachelor of Education (B.Ed), a Bachelor of Science (B.Sc), and a Master of Science (M.Sc) from 1986 to 1993. This educational foundation has contributed to her analytical skills and understanding of educational technologies.