Zinnia Choi
About Zinnia Choi
Zinnia Choi is a Product Specialist at Turnitin, where she has worked since 2017, specializing in technical support and training. She previously held roles at Lufthansa InTouch, including Trainer on Demand and Airline Customer Service Representative, and holds a Bachelor's degree in Architectural Engineering from Hanyang University.
Work at Turnitin
Zinnia Choi has been employed at Turnitin since 2017, serving as a Product Specialist. In this role, she specializes in providing technical support and training for Turnitin's products. Her responsibilities include coaching activities, which enhance user understanding and engagement with the company's offerings. Over her tenure, she has contributed to the development of training materials and support resources that assist users in navigating Turnitin's solutions.
Previous Experience at Lufthansa InTouch
Before joining Turnitin, Zinnia Choi worked at Lufthansa InTouch from 2011 to 2017. She held two positions during her time there, starting as an Airline Customer Service Representative for six years, followed by a role as Trainer on Demand for two years in Melbourne, Australia. In these positions, she gained experience in customer service and training, which has informed her current role in product support and training.
Education and Expertise
Zinnia Choi earned her Bachelor's degree in Architectural Engineering from Hanyang University, where she studied from 2002 to 2007. This educational background has provided her with a strong foundation in technical concepts, which she applies in her current role at Turnitin. Her expertise in training and technical support is complemented by her academic experience.
Coaching Activities
As part of her responsibilities at Turnitin, Zinnia Choi is actively involved in coaching activities. These initiatives are designed to improve user proficiency with Turnitin's products, ensuring that clients receive effective training and support. Her coaching efforts contribute to a better understanding of the tools available, ultimately enhancing user experience.