Alex (Thuan) Tran
About Alex (Thuan) Tran
Alex (Thuan) Tran is a Customer Success Manager at Turtl, where he has worked since 2019. He holds a Bachelor's degree in English from Hanoi University of Science & Technology and has a diverse background in customer success, digital content management, and social media marketing.
Work at Turtl
Alex Tran has been employed at Turtl as a Customer Success Manager since 2019. In this role, he has focused on managing customer success initiatives within the tech industry. His work has involved enhancing digital communication strategies for data-driven businesses through the Turtl platform. Alex's expertise lies in optimizing content performance by utilizing data-driven insights, which has contributed to the overall effectiveness of the company's customer engagement efforts.
Education and Expertise
Alex Tran studied at Hanoi University of Science & Technology, where he earned a Bachelor's degree in English from 2005 to 2010. His educational background has equipped him with strong communication skills, which he applies in his current role. Alex possesses expertise in managing customer success initiatives and optimizing content performance, particularly in the tech sector, showcasing his ability to leverage data for improved outcomes.
Background
Originally from Vietnam, Alex Tran has built a diverse career across various roles and industries. He began his professional journey as an Intern Translator/Admin at the Clinton Foundation from 2009 to 2010. Following this, he worked as an Executive Assistant/Team Assistant at McKinsey & Company from 2011 to 2015. His career continued with positions at Beta Media, Geronimo Web Ltd, and Centricwear, where he gained experience in social media marketing and digital content management.
Previous Employment Experience
Before joining Turtl, Alex Tran held several positions that contributed to his professional development. He served as Head of TV Show Department at Beta Media for three months in 2015. He then worked at Centricwear as a Social Media Marketing Manager for eight months in 2017. From 2018 to 2019, he was employed at Geronimo Web Ltd as an Account Manager/Digital Content Manager. These roles provided him with a solid foundation in customer engagement and digital strategy.
Personal Interests
In addition to his professional pursuits, Alex Tran enjoys gardening, particularly growing flowers and vegetables. He experiments with cultivating vegetables that are popular in Vietnam, reflecting his cultural background. Despite being an introvert, he has chosen a career that involves daily interactions, demonstrating his commitment to customer success and communication.