Gillian Iwanczuk
About Gillian Iwanczuk
Gillian Iwanczuk is a Senior Customer Success Manager at Turtl in London, England, with a background in project management and customer service. She has over six years of experience in customer success roles across various companies and holds a Bachelor of Arts in History from McMaster University.
Work at Turtl
Gillian Iwanczuk has been a Senior Customer Success Manager at Turtl since 2022, following her role as a Customer Success Manager that began in 2020. In her position, she focuses on enhancing customer relationships and ensuring successful service delivery. Her experience includes project management of client onboarding during the launch of a new B2B SaaS product, which contributed to her expertise in customer success strategies.
Previous Experience in Customer Success
Prior to her tenure at Turtl, Gillian worked as a Customer Success Manager at huggg from 2019 to 2020 and at Dropit Shopping from 2018 to 2019. Her roles in these companies involved managing customer relationships and ensuring satisfaction with the services provided. Additionally, she served as a Regional Studio Manager at Barrecore from 2016 to 2018, where she oversaw operations and customer engagement.
Education and Expertise
Gillian studied at McMaster University, earning a Bachelor of Arts (B.A.) in History from 2008 to 2011. She also attended Ryerson University, where she studied Project Management in 2015. Her educational background supports her professional focus on project management and customer success, particularly in identifying pain points and developing effective procedures for service delivery.
Background and Relocation to London
Originally from Canada, Gillian moved to London seven years ago. Her relocation has allowed her to explore new neighborhoods and experience diverse cultures and cuisines. She enjoys the proximity to other European destinations and finds joy in unwinding on beaches. Her leisure activities include visiting cozy pubs and engaging in home renovation projects.
Hobbies and Interests
In her free time, Gillian engages in abstract painting and enjoys reading murder mystery novels. She has a keen interest in home renovation shows, such as Fixer Upper, and classic sitcoms like Seinfeld and Friends. These hobbies reflect her creative side and her appreciation for storytelling and transformation.