Hayley Critchley
About Hayley Critchley
Hayley Critchley serves as the Head of Customer Success Management at Turtl, where she has worked since its market launch in 2015. With extensive experience in client management and customer experience across various organizations, she has held multiple roles at Turtl and PayPoint plc.
Current Role in Customer Success Management
Hayley Critchley serves as the Head of Customer Success Management at Turtl, a position she has held since 2021. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. She returned to Turtl in a part-time capacity after her second maternity leave, demonstrating her commitment to managing commercial relationships with clients. Her experience in customer success is complemented by her previous roles within the company.
Previous Experience at Turtl
Hayley Critchley has a significant history with Turtl, having initially joined at its market launch in April 2015. She worked as Head of Customer Experience from 2018 to 2020 and later as Account Director from 2020 to 2021. During her tenure, she managed direct commercial relationships with clients and contributed to the development of customer experience strategies.
Background in Client Management
Prior to her roles at Turtl, Hayley Critchley held various positions within the PayPoint group. She worked as a Client Account Manager at PayPoint plc from 2008 to 2010 and continued in similar roles at PayByPhone Ltd and Collect+. She established and oversaw client management initiatives, building three client support teams from scratch in startup environments.
Education and Early Career
Hayley Critchley studied at Stanborough School before embarking on her professional career. Her early roles included working as an Account Management Coordinator at PayPoint plc from 2006 to 2008. This foundational experience laid the groundwork for her future in client management and customer success.
Personal Interests
Outside of her professional life, Hayley Critchley enjoys spending time with her two small children and her dog. She has a background in organizing team-building sessions through her work at an events company. Additionally, she appreciates the poll feature at Turtl, which allows her to gauge reader sentiment.