Katy Smith
About Katy Smith
Katy Smith is a Customer Success Operations Manager at Turtl, where she has worked since 2022. With a background in marketing and customer success, she has held various roles in the industry, including Marketing Manager at Dalton Maag and Digital Marketing Executive at BrightStarr.
Work at Turtl
Katy Smith has been serving as the Customer Success Operations Manager at Turtl since 2022. In this role, she supports Customer Success Managers by providing data, processes, and systems that enhance operational efficiency. Prior to her current position, she worked as a Customer Success Manager at Turtl from 2020 to 2022. During her time at Turtl, she has utilized the platform daily to build reports and resources, demonstrating her preference for Turtl over traditional presentation tools like PowerPoint or Google Slides.
Previous Experience
Before joining Turtl, Katy Smith held several marketing roles that contributed to her expertise in customer success operations. She worked as a Marketing Manager at Dalton Maag from 2018 to 2020. Prior to that, she was a Marketing Manager at Unily from 2016 to 2018 and a Digital Marketing Executive at BrightStarr from 2014 to 2016. These positions provided her with a solid foundation in marketing strategies and customer engagement.
Education and Expertise
Katy Smith earned her BA in Fashion Design from the University of Leeds, where she studied from 2010 to 2013. This educational background in Fashion/Apparel Design has equipped her with a unique perspective in her professional roles, particularly in understanding customer needs and preferences within the creative industry.
Career Progression
Katy Smith's career progression reflects a strong focus on customer success and marketing. She transitioned from a Digital Marketing Executive to a Marketing Manager and then to a Customer Success Manager before advancing to her current role as Customer Success Operations Manager. This trajectory showcases her adaptability and growth within the customer success domain.